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While videoconferencing is a promising technology, it may present unique challenges and barriers for older adults with cognitive concerns. This paper presents a deconstructed view of videoconferencing technology use using a sociological dramaturgical framework developed by Erving Goffman. Our study recruited 17 older adults with varying cognitive concerns, employing technology discussion groups, interviews, and observations to gather data. Through a reflexive thematic analysis, we explore videoconferencing use among older adults with cognitive concerns, focusing on three major areas: the "performances and roles" where users adapt to new roles through videoconferencing; the "backstage," which involves the physical and logistical setup; and the "frontstage," where people communicate through audio and visual channels to present a desired impression. Our discussion generates insights into how deconstructing these elements can inform more meaningful and accessible HCI design.more » « less
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Short, Amelia; Su, Norman Makoto; Hu, Ruipu; Choe, Eun Kyoung; Kacorri, Hernisa; Danilovich, Margaret; Conroy, David E; Jette, Shannon; Barnett, Beth; Lazar, Amanda (, ACM)Much research on older people with memory concerns is focused on tracking and informed by the priorities of others. In this paper, we seek to understand the potential that people with memory concerns see in tracking. We conducted interviews with 29 participants with concerns about their memory and engaged in an affective writing approach. We find a range of potentials that can be traced to how participants are already self-tracking. Emotions associated with these potentials vary: from acceptance to resistance, and positive anticipation to aversion. Participants are emotionally motivated to foreclose possibilities in some instances and keep them open in others. While individual and unique, potential is structured by forces that include individual routines, relationships with others, and macro-level institutions and cultural contexts. We reflect on these findings in the context of research on self-tracking with older adults, designing with ambiguity, and forces that structure the experience of living with memory concerns.more » « lessFree, publicly-accessible full text available April 25, 2026
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